-1254
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mahesh Chandra
Sent: Wednesday, October 29, 2008 10:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: [ARSLIST] Creating an Automated Email System
**
My 2 cents to update an existing ticket from inc
ction Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mahesh Chandra
Sent: Wednesday, October 29, 2008 10:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: [ARSLIST] Creating an Automated Email System
**
My 2 cents to update an existing ticket from incoming emails.
Rockville, MD 20852
Office: (301) 998-7364
[EMAIL PROTECTED]
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG
] On Behalf Of Mahesh Chandra
Sent: Wednesday, October 29, 2008 11:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Creating an Automated Email System
**
My 2 cents
: Creating an Automated Email System
**
My 2 cents to update an existing ticket from incoming emails.
1. Create a Staging Form that will have all the Incoming Emails.
This staging form will have fields - Subject, Message, Incident ID,
Task ID, and Service Request ID etc
2
My 2 cents to update an existing ticket from incoming emails.
1. Create a Staging Form that will have all the Incoming Emails.
This staging form will have fields - Subject, Message, Incident ID,
Task ID, and Service Request ID etc….
2. Create Filter(s) that fires on submit with
, October 29, 2008 8:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Creating an Automated Email System
Not sure what help you require, but FWIW this is how I would approach it.
First of all create your data form where the emails are stored. Try and
keep the fields to a minimum to help the email submitter
Not sure what help you require, but FWIW this is how I would approach it.
First of all create your data form where the emails are stored. Try and
keep the fields to a minimum to help the email submitter quickly create a
ticket.
Then build a control panel that views the data form and adds the
func
Hello List,
I need some inputs on creating an Automated E-mail application where a
Customer sends an ordinary e-mail to an inbox which will be submitted to
the ARS Inbox. I am planning to have all the e-mails from this inbox get
submitted to a holding form where I can have choice of creating
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