Creating and Emailing a Multi-Record Report

2009-02-25 Thread SCOTT PHILBEN
ARS - 7.1 patch 006 ITSM 7.0.3 I have an escalation that runs in the morning to notify Incident Assignees that their tickets have not been modified in the last 7 days if the Modified Date is older than 7 days and the Status Resolved. This works fine. A separate email gets sent to each

Re: Creating and Emailing a Multi-Record Report

2009-02-25 Thread Eli Schilling
...@arslist.org] On Behalf Of SCOTT PHILBEN Sent: Wednesday, February 25, 2009 9:35 AM To: arslist@ARSLIST.ORG Subject: Creating and Emailing a Multi-Record Report ARS - 7.1 patch 006 ITSM 7.0.3 I have an escalation that runs in the morning to notify Incident Assignees that their tickets have