Re: Customer View Options in Self Service

2014-03-14 Thread Roney Samuel Varghese.
Not out of the box. You would have to customize the requestor console. Although if they have access to the Incident Management console, They can see all the incidents associated to their groups/site etc Regards, Roney Samuel Varghese. Sent from my iPhone > On Mar 13, 2014, at 3:24 PM, Tom Sie

Re: Customer View Options in Self Service

2014-03-14 Thread Roger Justice
Not OOTB, it could be done with customization. When you ask a question please include the version. -Original Message- From: Tom Siegel To: arslist Sent: Thu, Mar 13, 2014 7:00 pm Subject: Customer View Options in Self Service Folks - Yet another nooby question. In Serice Desk, the

Customer View Options in Self Service

2014-03-13 Thread Tom Siegel
Folks - Yet another nooby question. In Serice Desk, the application that is part of ITSM and is accessed via the Requestor Console, the default setting allows the user to view their own incidents etc. Is there a way to allow them to see all Incidents associated with their Site, Company, Company