Folks - Yet another nooby question. In Serice Desk, the application that is
part of ITSM and is accessed via the Requestor Console, the default setting
allows the user to view their own incidents etc. Is there a way to allow them
to see all Incidents associated with their Site, Company, Company
Not OOTB, it could be done with customization.
When you ask a question please include the version.
-Original Message-
From: Tom Siegel
To: arslist
Sent: Thu, Mar 13, 2014 7:00 pm
Subject: Customer View Options in Self Service
Folks - Yet another nooby question. In Serice Desk, the
Not out of the box. You would have to customize the requestor console. Although
if they have access to the Incident Management console, They can see all the
incidents associated to their groups/site etc
Regards,
Roney Samuel Varghese.
Sent from my iPhone
> On Mar 13, 2014, at 3:24 PM, Tom Sie
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