bject: Customized field peculiarity on HPD:Help Desk after 7.6.04 upgrade
Hi folks,
I have found that a customized character field, that I had created in Remedy
7.01, is working with new incident requests, but not with existing
incidents. When hitting the Save button, after entering anything into
Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: March-18-14 2:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: Customized field peculiarity on HPD:Help Desk after 7.6.04 upgrade
**
Susan,
You haven't stated what customization you have perfor
Thank you,
Susan Champagne
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: March 18, 2014 2:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: Customized field peculiarity on HPD:Help Desk after 7.6.04 upgra
Hi folks,
I have found that a customized character field, that I had created in Remedy
7.01, is working with new incident requests, but not with existing incidents.
When hitting the Save button, after entering anything into this character
field, on existing incidents, the contents of the field a
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