We have both Incident 7.0.03 and SRM 2.2. When a Service Request
creates an Incident the SR InstanceID field is pushed to the Incident
SRInstanceID field. However, when the helpdesk creates an Incident the
subsequent SR InstanceID is not pushed back to the INC, although other
information is, such a
On the Incident Rules form have you get Create Service Request checked yes?
-Original Message-
From: Christine
To: arslist
Sent: Fri, Aug 27, 2010 11:42 am
Subject: Data transfer between Incident and Service Request.
We have both Incident 7.0.03 and SRM 2.2. When a Service Request
have you get Create Service Request checked yes?
>
>
>
> -Original Message-
> From: Christine
> To: arslist
> Sent: Fri, Aug 27, 2010 11:42 am
> Subject: Data transfer between Incident and Service Request.
>
> We have both Incident 7.0.03 and SRM 2.2. When
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