Re: Data transfer between Incident and Service Request.

form have you get Create Service Request checked yes? -Original Message- From: Christine christineperryi...@yahoo.com To: arslist arsl...@arslist.org Sent: Fri, Aug 27, 2010 11:42 am Subject: Data transfer between Incident and Service Request. We have both Incident 7.0.03 and SRM

Data transfer between Incident and Service Request.

We have both Incident 7.0.03 and SRM 2.2. When a Service Request creates an Incident the SR InstanceID field is pushed to the Incident SRInstanceID field. However, when the helpdesk creates an Incident the subsequent SR InstanceID is not pushed back to the INC, although other information is, such

Re: Data transfer between Incident and Service Request.

On the Incident Rules form have you get Create Service Request checked yes? -Original Message- From: Christine christineperryi...@yahoo.com To: arslist arslist@ARSLIST.ORG Sent: Fri, Aug 27, 2010 11:42 am Subject: Data transfer between Incident and Service Request. We have both