Re: Decision Tree in ITSM 7.5, how to invoke?

Hi Decision tree is working based on the requester company details you have to fill in the requester info to automatically pops the decision tree Thanks Bala > Date: Wed, 11 May 2011 08:50:01 -0700 > From: ars_l...@yahoo.com > Subject: Decision Tree in ITSM 7.5, how to invoke? >

Re: Decision Tree in ITSM 7.5, how to invoke?

...@yahoo.com] Sent: 11 May 2011 16:50 Subject: Decision Tree in ITSM 7.5, how to invoke? Listers, The "Decision Tree" link under "Advanced Functions" on the Incident form is always greyed out for me. The only way I can invoke Decision Tree is when I look up a customer. The list of

Decision Tree in ITSM 7.5, how to invoke?

Listers, The "Decision Tree" link under "Advanced Functions" on the Incident form is always greyed out for me. The only way I can invoke Decision Tree is when I look up a customer. The list of decision trees pops up. Is that the only way a decision tree can be invoked? I was expecting to be ab