Re: Deleting Test Data for the ITSM 7.x Suite of Applications and Resetting Ticket IDs -

2009-04-02 Thread Jorge Polo
(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Schon, Stuart Sent: Wednesday, April 01, 2009 6:25 PM To: arslist@ARSLIST.ORG Subject: Re: Deleting Test Data for the ITSM 7.x Suite of Applications and Resetting Ticket IDs - ** Hi The ITSM suite handles cascading deletes quite well

Re: Deleting Test Data for the ITSM 7.x Suite of Applications and Resetting Ticket IDs -

2009-04-01 Thread Schon, Stuart
Support | Remedy Solutions | KAZ Group Pty Ltd From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jorge Polo Sent: Thursday, 2 April 2009 5:03 AM To: arslist@ARSLIST.ORG Subject: Deleting Test Data for the ITSM 7.x Suite of Applications and Resetting Ticket

Deleting Test Data for the ITSM 7.x Suite of Applications and Resetting Ticket IDs -

2009-04-01 Thread Jorge Polo
Hello everyone, Could anyone give me an idea how difficult is to reset ticket id's in the Incident Management application version 7.1 ?I know that after deleting the records in the main form I need to update the arschema table with the number I want to start. My problem is finding the casca