Re: Difference between Missed and Missed Goal: Remedy SLA 6

2007-07-11 Thread Mau Remedy
*To:* arslist@ARSLIST.ORG *Subject:* Difference between Missed and Missed Goal: Remedy SLA 6 ** Hello friends Long time since last posting. Here´s an easy one: We´ve been stuck with Remedy SLA 6.0 fundamental concepts, trying to understand the difference between missed and missed goal, when monitoring

Re: Difference between Missed and Missed Goal: Remedy SLA 6

2007-07-09 Thread brian . bishop
. Brian Bishop _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mau Remedy Sent: 04 July 2007 02:59 To: arslist@ARSLIST.ORG Subject: Difference between Missed and Missed Goal: Remedy SLA 6 ** Hello friends Long time since last

Re: Difference between Missed and Missed Goal: Remedy SLA 6

2007-07-06 Thread Mau Remedy
Of *Mau Remedy *Sent:* Tuesday, July 03, 2007 6:59 PM *To:* arslist@ARSLIST.ORG *Subject:* Difference between Missed and Missed Goal: Remedy SLA 6 ** Hello friends Long time since last posting. Here´s an easy one: We´ve been stuck with Remedy SLA 6.0 fundamental concepts, trying to understand

Re: Difference between Missed and Missed Goal: Remedy SLA 6

2007-07-05 Thread Hromyak, Nicholas (DHCS-ITSD)
(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mau Remedy Sent: Tuesday, July 03, 2007 6:59 PM To: arslist@ARSLIST.ORG Subject: Difference between Missed and Missed Goal: Remedy SLA 6 ** Hello friends Long time since last posting. Here´s an easy one: We´ve been stuck with Remedy SLA 6.0

Difference between Missed and Missed Goal: Remedy SLA 6

2007-07-03 Thread Mau Remedy
Hello friends Long time since last posting. Here´s an easy one: We´ve been stuck with Remedy SLA 6.0 fundamental concepts, trying to understand the difference between missed and missed goal, when monitoring attached SLAs in Helpdesk cases. SLAs are pretty straight forward, there are two