Re: Enhancement request....

2009-06-19 Thread Easter, David
or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Friday, June 19, 2009 1:04 PM To: arslist@ARSLIST.ORG Subject: Re: Enhancement request Ah, I am sure

Re: Enhancement request....

2009-06-19 Thread Rick Cook
Ah, I am sure they have something in the works that they will spring on us sometime soon. Rick -Original Message- From: "Roys, Eric D" Date: Fri, 19 Jun 2009 19:57:40 To: Subject: Re: Enhancement request Another example of not drinking their own K

Re: Enhancement request....

2009-06-19 Thread Roys, Eric D
Another example of not drinking their own Kool-Aid. A simplistic service request through SRM or use of Advanced Interaction Form for more granularity would do it (there's an example SRD with enhancement request in the sample data). Of course that's just the tool. You would actua

Re: Enhancement request....

2009-06-19 Thread Rick Cook
Jarl, Too bad BMC doesn't have any kind of transaction processing engine with a web front end. That would be sweet! Rick -Original Message- From: Rune Sørlid Date: Fri, 19 Jun 2009 21:23:49 To: Subject: Re: Enhancement request The perfect way to minimiz

Re: Enhancement request....

2009-06-19 Thread Rune Sørlid
The perfect way to minimize the number of enhancement requests /Rune - - From: "Jarl Grøneng" Sent: Friday, June 19, 2009 9:14 PM Newsgroups: public.remedy.arsystem.general To: Subject: Enhancement request Why do we ne

Enhancement request....

2009-06-19 Thread Jarl Grøneng
Why do we need to fill in a word document to submit an enhancement request? Whats wrong with a web form? Hey, it is 40 years ago they put a man on the moon! So my enhancement request is to provide a up to date enhancement request interface! This is just to bad!!! Regards, Jarl

Re: Enhancement Request, anyone?

2007-04-23 Thread Easter, David
> Where the RFE request goes after we hit "submit" really should not matter to the customer. Since support tickets can be submitted via the web and E-mail, all one has to do is just create the support incident requesting that a given enhancement request be submitted as an RFE. Su

Re: Enhancement Request, anyone?

2007-04-20 Thread Aaron Keller
System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Friday, April 20, 2007 5:42 PM To: arslist@ARSLIST.ORG Subject: Re: Enhancement Request, anyone? Rick, Sigh... If I ruled the world Or more to the point... Where the RFE request goes after we hit &

Re: Enhancement Request, anyone?

2007-04-20 Thread Axton
mers (us) would be in order, to ensure that the > solution works well for both parties? > > Rick > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David > Sent: Friday, April 20, 2007 1

Re: Enhancement Request, anyone?

2007-04-20 Thread Carey Matthew Black
f/when it reaches the front burner, perhaps a meeting of the minds between engineering and the customers (us) would be in order, to ensure that the solution works well for both parties? Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On

Re: Enhancement Request, anyone?

2007-04-20 Thread Aaron Keller
discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Friday, April 20, 2007 4:11 PM To: arslist@ARSLIST.ORG Subject: Re: Enhancement Request, anyone? > AFAIK, there is an internal effort at BMC to create and rfe interface, but it doesn't yet exist. Actually, at

Re: Enhancement Request, anyone?

2007-04-20 Thread Rick Cook
ginal Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Friday, April 20, 2007 1:11 PM To: arslist@ARSLIST.ORG Subject: Re: Enhancement Request, anyone? > AFAIK, there is an internal effort at BMC to create and rfe i

Re: Enhancement Request, anyone?

2007-04-20 Thread Easter, David
a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Friday, April 20, 2007 11:10 AM To: arslist@ARSLIST.ORG Subject: Re: Enhancement Request

Re: Enhancement Request, anyone?

2007-04-20 Thread Axton
pplications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Aaron Keller Sent: Friday, April 20, 2007 12:42 PM To: arslist@ARSLIST.ORG Subject: Enhancement Request, anyone? ** Didn't there used to be

Re: Enhancement Request, anyone?

2007-04-20 Thread Lammey, Peter A.
ST.ORG Subject: Enhancement Request, anyone? ** Didn't there used to be a link on the support website to submit an enhancement request? Either it's just my Friday fog, or it's no longer there... -Aaron * Email: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> SunCom is the wireles

Enhancement Request, anyone?

2007-04-20 Thread Aaron Keller
Didn't there used to be a link on the support website to submit an enhancement request? Either it's just my Friday fog, or it's no longer there... -Aaron * Email: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> SunCom is the wireless company that's committed t