Hi,
We're having problems with raising requests in Req Console. We enabled
the "Allow guest login" feature in Requestor Console but whenever we
login as an unknown user and raise a request in Req Console, the request
is not created. When we check in the "View Requests with Errors", all
the reques
bsum
Sent: Monday, May 17, 2010 11:16 PM
To: arslist@ARSLIST.ORG
Subject: Error in Guest Login - ARS 7.6 Requestor Console
**
Hi,
We're having problems with raising requests in Req Console. We enabled the
"Allow guest login" feature in Requestor Console but whenever we login
)
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent: Monday, May 17, 2010 11:16 PM
To: arslist@ARSLIST.ORG
Subject: Error in Guest Login - ARS 7.6 Requestor Console
**
Hi,
We're having problems with raising requests in Req Console. We enabled the
"Allow guest login" featu
Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of William Abdo
Sent: Tuesday, 18 May 2010 9:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Error in Guest Login - ARS 7.6 Requestor Console
Hi Kali
Also the user logged in must be in the People Form and have the
appropriate
: arslist@ARSLIST.ORG
Sent: Tue, May 18, 2010 8:26 pm
Subject: Re: Error in Guest Login - ARS 7.6 Requestor Console
**
Hi William,
Thanks for the reply.
However, isn't one of the definitions of an unknown user is that if they don't
have an entry in the People form? So it should wo
)
[mailto:arsl...@arslist.org] On Behalf Of Roger Justice
Sent: Wednesday, 19 May 2010 9:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: Error in Guest Login - ARS 7.6 Requestor Console
**
1. Are you using Multi-Tenancy? if you are guest users are not allowed.
2. Review the Service Request form which requires a
18, 2010 9:05 pm
Subject: Re: Error in Guest Login - ARS 7.6 Requestor Console
**
1. Nope, we set it to Single-Tenancy exactly so that the system will allow
guest users.
2. The proxy login that the unknown users are mapped to do have a record in the
People form.
Regards,
Kali
From
@ARSLIST.ORG
Subject: Re: Error in Guest Login - ARS 7.6 Requestor Console
** Open Incident Interface Create form and put in the proxy login to see
if it works. If it does you need to capture the SRM push field action
that pushes the requester from the Service Request to the Incident.
-Original
Test
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Kali Obsum
Sent: Tue 5/18/2010 9:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: Error in Guest Login - ARS 7.6 Requestor Console
The tickets that are currently in the Request with Errors form are not
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