foundation is in place at
least.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of clemence
Sent: Thursday, December 18, 2014 8:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: Export outgoing email to a file and attached to the ticket
**
Dear All
thank you for
Dear All
thank you for all your suggestion. I believe ican figure out how to make it
work now
Clemence
On Thursday, December 18, 2014 5:01:52 PM UTC+8, clemence wrote:
>
> **
> I've received a request from Business user whether for a particular
> outgoing email (we are using SMTP gateway for
, Attachment Alternatives tab
Fred
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Thursday, December 18, 2014 3:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: Export outgoing email to a file and attached to the ticket
**
But that would be
But that would be brought back in as text in the arsystem email messages
form, not the attachment in questionright?
On Thu, Dec 18, 2014 at 2:09 PM, Jason Miller
wrote:
>
> **
> A quick and dirty process, you could have the outgoing emails BCC an email
> address that is associated with an inc
A quick and dirty process, you could have the outgoing emails BCC an email
address that is associated with an incoming mailbox (maybe another Email
Engine is better?.?.). The incoming mails are saved as attachments. Then
you just need some workflow to pick out the attachment and put it in the
tic
Clemence,
MSG format is something that Microsoft creates...so, in order to turn text
into a msg format, you will either need to push it through a Microsoft
product (Outlook), or use some other software to create the file...I did a
quick search on 'perl create msg file' and this was the first return
Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of clemence
Sent: Thursday, December 18, 2014 4:02 AM
To: arslist@ARSLIST.ORG
Subject: Export outgoing email to a file and attached to the ticket
**
I've received a request from Business user whether for a parti
I've received a request from Business user whether for a particular
outgoing email (we are using SMTP gateway for outgoing email), remedy is
able to save a copy of the mail in msg format (incude sender email,
recipient email, email content, attachment etc) and then attached this msg
file to the
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