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> Email: [EMAIL PROTECTED]
> From: Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] On Behalf Of Mahan, Janet L [EQ]
> Sent: Monday, November 19, 2007 8:47 AM
> To: arslist@ARSLIST.ORG
he message.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Wangler, Dan
Sent: Monday, November 19, 2007 2:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: External customers viewing tickets
**
Rick
This is basically what we are proposing. Th
ST.ORG
Subject: Re: External customers viewing tickets
**
Good idea, Dan. I think I would lock it down further by doing what ITSM
does - show the user's tickets in a table field, and restrict (if you
wish) their ability to open the individual items from that in a Dialog
only. Give them c
ussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Mahan, Janet L [EQ]
> *Sent:* Monday, November 19, 2007 8:47 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* External customers viewing tickets
>
>
>
> I would like to hear how others have reduced the risk of custom
ion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mahan, Janet L [EQ]
Sent: Monday, November 19, 2007 8:47 AM
To: arslist@ARSLIST.ORG
Subject: External customers viewing tickets
I would like to hear how others have reduced the risk of customers being
able to see another customer's r
I would like to hear how others have reduced the risk of customers being
able to see another customer's records in Remedy. We have external
customers that are wanting to view their tickets and related
information. One large customer has various departments that it wants
to see only their departme
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