Fixed Date Time

2006-07-12 Thread Land CTR Donald H
Title: Fixed Date Time ** Help needed I am trying to run a Crystal Report and pull the Date and Time that a Remedy ticket was placed in Fixed status. I can not find where this field is at. Please can anyone help. Remedy Version 4.05.01 Crystal Reports Version 9 Respectfully Sent

Fixed Date Time

2006-07-12 Thread Land CTR Donald H
Help needed.. I am trying to run a Crystal Report and pull the Date and Time that a Remedy ticket was placed in Fixed status. I can not find where this field is at. Please can anyone help. Remedy Version 4.05.01 Crystal Reports Version 9 Thanks in Advance, Heath

Re: Fixed Date Time

2006-07-12 Thread Land CTR Donald H
Title: RE: "Fixed" Date Time ** James, I do have a field named Status_History.Fixed.Time. Heath From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent: Wednesday, July 12, 2006 12:39To

Re: Fixed Date Time

2006-07-12 Thread McKenzie, James J C-E LCMC HQISEC/L3
Title: RE: Fixed Date Time ** Heath: That will contain the time when the Status field was last set to Fixed. Is this what you were looking for? James Mckenzie From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf

Re: Fixed Date Time

2006-07-12 Thread Land CTR Donald H
Title: RE: "Fixed" Date Time ** James, This is exactly whatI am looking for, but I do not show that field. Any idea where I can find it? Heath From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent:

Re: Fixed Date Time

2006-07-12 Thread Land CTR Donald H
Title: RE: "Fixed" Date Time ** James, When I view the Status History on the Menu in remedy, I only see Status Enumerated "NEW". I do not show any of the other status that the ticket went through. The only place that I see all the status, is on the History tab insi