-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Thad K Esser
Sent: Thursday, May 07, 2009 4:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Group Assignment in ITSM 7.0.3
That puts my mind at ease a little, thanks. Its alway
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On Thu, May 7, 2009 at 12:43 PM, Thad K Esser wrote:
> Hello,
>
> I had a question about group assignment in ITSM 7.0.3 (patch 9). One of my
> co-workers noticed that you can create a routing order (say for operation
> categorization) where you specify a Tier 2, and then null out Ti
Hello,
I had a question about group assignment in ITSM 7.0.3 (patch 9). One of my
co-workers noticed that you can create a routing order (say for operation
categorization) where you specify a Tier 2, and then null out Tier 1. So
for example:
Tier 1 = Null (normal values would be like add
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