Re: Group Assignment in ITSM 7.0.3

2009-05-08 Thread Ramey, Anne
-Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Thad K Esser Sent: Thursday, May 07, 2009 4:19 PM To: arslist@ARSLIST.ORG Subject: Re: Group Assignment in ITSM 7.0.3 That puts my mind at ease a little, thanks. Its alway

Re: Group Assignment in ITSM 7.0.3

2009-05-07 Thread Thad K Esser
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Re: Group Assignment in ITSM 7.0.3

2009-05-07 Thread Charles Baldi
On Thu, May 7, 2009 at 12:43 PM, Thad K Esser wrote: > Hello, > > I had a question about group assignment in ITSM 7.0.3 (patch 9). One of my > co-workers noticed that you can create a routing order (say for operation > categorization) where you specify a Tier 2, and then null out Ti

Group Assignment in ITSM 7.0.3

2009-05-07 Thread Thad K Esser
Hello, I had a question about group assignment in ITSM 7.0.3 (patch 9). One of my co-workers noticed that you can create a routing order (say for operation categorization) where you specify a Tier 2, and then null out Tier 1. So for example: Tier 1 = Null (normal values would be like add