Re: Group notification stopped for Incident

2013-06-11 Thread Tauf Chowdhury
. -Rick ___ Rick Westbrock QMX Support Services *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Tauf Chowdhury *Sent:* Tuesday, June 11, 2013 2:42 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Group notification stopped for Incident ** Y

Re: Group notification stopped for Incident

2013-06-11 Thread Rick Westbrock
-Rick ___ Rick Westbrock QMX Support Services From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Tuesday, June 11, 2013 2:42 AM To: arslist@ARSLIST.ORG Subject: Re: Group notification stopped for Incident *

Re: Group notification stopped for Incident

2013-06-11 Thread Tauf Chowdhury
, June 11, 2013 1:10 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Group notification stopped for Incident ** There is a way to "trick" the system into doing this but it adds an administration overhead. You can create a dummy people record and put that record in the support group. Then, y

Re: Group notification stopped for Incident

2013-06-11 Thread Govind M
gets notified to entire group, the other sup. Staff would answer soon. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Tuesday, June 11, 2013 1:10 PM To: arslist@ARSLIST.ORG Subject: Re: Group notification stopped for Incident

Re: Group notification stopped for Incident

2013-06-11 Thread Tauf Chowdhury
M *To:* arslist@ARSLIST.ORG *Subject:* Re: Group notification stopped for Incident ** Out of the box, if you directly assign to an assignee, I'm pretty sure the notification only goes to the individual. Sent from my iPhone On Jun 10, 2013, at 6:11 AM, Govind M wrote: ** Few days ba

Re: Group notification stopped for Incident

2013-06-11 Thread Govind M
assigned to an assignee. Regards, Govind From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Monday, June 10, 2013 4:43 PM To: arslist@ARSLIST.ORG Subject: Re: Group notification stopped for Incident ** Out of the box, if you directly

Re: Group notification stopped for Incident

2013-06-10 Thread Tauf Chowdhury
Out of the box, if you directly assign to an assignee, I'm pretty sure the notification only goes to the individual. Sent from my iPhone On Jun 10, 2013, at 6:11 AM, Govind M wrote: ** Few days back, we have observed that whenever an incident assigned to an assignee, it is triggering only the

Group notification stopped for Incident

2013-06-10 Thread Govind M
Few days back, we have observed that whenever an incident assigned to an assignee, it is triggering only the assignee notification for incident assigned. But, earlier it would trigger two notification mails. One for Group assignment and other for individual assignee. I have checked the notificat