.
-Rick
___
Rick Westbrock
QMX Support Services
*From:* Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Tauf
Chowdhury
*Sent:* Tuesday, June 11, 2013 2:42 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Group notification stopped for Incident
**
Y
-Rick
___
Rick Westbrock
QMX Support Services
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Tuesday, June 11, 2013 2:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Group notification stopped for Incident
*
, June 11, 2013 1:10 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Group notification stopped for Incident
**
There is a way to "trick" the system into doing this but it adds an
administration overhead. You can create a dummy people record and put that
record in the support group. Then, y
gets notified to entire group, the other sup. Staff would
answer soon.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Tuesday, June 11, 2013 1:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: Group notification stopped for Incident
M
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Group notification stopped for Incident
**
Out of the box, if you directly assign to an assignee, I'm pretty sure the
notification only goes to the individual.
Sent from my iPhone
On Jun 10, 2013, at 6:11 AM, Govind M wrote:
**
Few days ba
assigned to an
assignee.
Regards,
Govind
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Monday, June 10, 2013 4:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: Group notification stopped for Incident
**
Out of the box, if you directly
Out of the box, if you directly assign to an assignee, I'm pretty sure the
notification only goes to the individual.
Sent from my iPhone
On Jun 10, 2013, at 6:11 AM, Govind M wrote:
**
Few days back, we have observed that whenever an incident assigned to an
assignee, it is triggering only the
Few days back, we have observed that whenever an incident assigned to an
assignee, it is triggering only the assignee notification for incident
assigned. But, earlier it would trigger two notification mails. One for Group
assignment and other for individual assignee.
I have checked the notificat
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