Re: Help with missing fields

Are these new fields that were added to the external data store after you first setup the exchange? If so, remedy does not know these exist. You need to run an executable from the server in order to update remedy with these fields. Check the documentation for rlohelper.exe There may be diffe

Help with missing fields

Good day to all! I'm having an issue with EIE:MappingInfo form when trying to change CI mapping info. The external data store attributes are missing for Primary Key and Data Field mapping. I checked the table properties and it looks like some fields are missing: (($Root Element2$ = '536870916