Home Page ARERR 623 - version 8

Good morning everyone. On a newly installed ARS 8 system, using an IE 9 browser, I can't log in to the AR Server Home page at http://servername:8080/arsys/home The browser displays ARERR 623, Authentication failed. But I can log into the Admin tool, no problem. The user is Demo, with the default

Re: Home Page ARERR 623 - version 8

I am not very familiar with version 8.0 yet, but once I was told that we can actually enter the passwords directly in the conf files. Never validate it though. So you may optionally try the following until you can hear something from BMC Support. Option1: Enter a decrypted manual password in

Re: Home Page ARERR 623 - version 8

Hi vamsi. I was able to download and install a 7.6.04 user tool which connected to the 8.0 server just fine, as far as the Server Information is concerned. I changed both passwords to match and now Demo can login on a web browswer. Thanks for the idea, I was very tempted to try that out. Drew

Re: Home Page ARERR 623 - version 8

please check the java home path and check the web server is running or not. -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Home-Page-ARERR-623-version-8-tp104683p104694.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com