Everybody dust off your way back machines as I have a question regarding Change
Management in ITSM 7.0.3 regarding status transitions. I have set up an
approval process that pauses the status at Scheduled for Approval so as the CRQ
progresses it hits this status and approvals are generated. Once
I wonder if simply making the status field RO after it leaves Draft would
do the trick? Then control all state transitions via approvals.
Rick
On May 4, 2015 4:23 PM, "Rick Westbrock" wrote:
> **
>
> Everybody dust off your way back machines as I have a question regarding
> Change Management in
Change Status transitions in Change (ITSM 7.0.3)?
**
Everybody dust off your way back machines as I have a question regarding Change
Management in ITSM 7.0.3 regarding status transitions. I have set up an
approval process that pauses the status at Scheduled for Approval so as the CRQ
progresses it
ly I may indeed have to go down that
route.
-Rick
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Raj
Sent: Tuesday, May 05, 2015 5:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: How can I control Change Status transitions in Change (ITSM 7.0.3)?
**
The e
to go down that route.
>
>
>
> -Rick
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Raj
> *Sent:* Tuesday, May 05, 2015 5:56 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: How can I control Change Status transiti
to:
> arslist@ARSLIST.ORG] *On Behalf Of *Raj
> *Sent:* Tuesday, May 05, 2015 5:56 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: How can I control Change Status transitions in Change
> (ITSM 7.0.3)?
>
>
>
> **
>
> The easiest solution can be to disable status filed an
* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Raj
> *Sent:* Tuesday, May 05, 2015 5:56 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: How can I control Change Status transitions in Change
> (ITSM 7.0.3)?
>
>
>
> **
>
&
)
[mailto:arslist@ARSLIST.ORG] On Behalf Of kunal das
Sent: Tuesday, May 05, 2015 10:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: How can I control Change Status transitions in Change (ITSM 7.0.3)?
**
Hello Rick,
Since you are using a historical version of Remedy 7.0.3 and like you have
understood from BMC
t(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *kunal das
> *Sent:* Tuesday, May 05, 2015 10:04 AM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: How can I control Change Status transitions in Change
> (ITSM 7.0.3)?
>
>
>
> **
>
> Hello Rick,
>
>
&
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