How can I control Change Status transitions in Change (ITSM 7.0.3)?

2015-05-04 Thread Rick Westbrock
Everybody dust off your way back machines as I have a question regarding Change Management in ITSM 7.0.3 regarding status transitions. I have set up an approval process that pauses the status at Scheduled for Approval so as the CRQ progresses it hits this status and approvals are generated. Once

Re: How can I control Change Status transitions in Change (ITSM 7.0.3)?

2015-05-04 Thread Rick Cook
I wonder if simply making the status field RO after it leaves Draft would do the trick? Then control all state transitions via approvals. Rick On May 4, 2015 4:23 PM, "Rick Westbrock" wrote: > ** > > Everybody dust off your way back machines as I have a question regarding > Change Management in

Re: How can I control Change Status transitions in Change (ITSM 7.0.3)?

2015-05-05 Thread Raj
Change Status transitions in Change (ITSM 7.0.3)? ** Everybody dust off your way back machines as I have a question regarding Change Management in ITSM 7.0.3 regarding status transitions. I have set up an approval process that pauses the status at Scheduled for Approval so as the CRQ progresses it

Re: How can I control Change Status transitions in Change (ITSM 7.0.3)?

2015-05-05 Thread Rick Westbrock
ly I may indeed have to go down that route. -Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Raj Sent: Tuesday, May 05, 2015 5:56 AM To: arslist@ARSLIST.ORG Subject: Re: How can I control Change Status transitions in Change (ITSM 7.0.3)? ** The e

Re: How can I control Change Status transitions in Change (ITSM 7.0.3)?

2015-05-05 Thread Rick Cook
to go down that route. > > > > -Rick > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Raj > *Sent:* Tuesday, May 05, 2015 5:56 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: How can I control Change Status transiti

Re: How can I control Change Status transitions in Change (ITSM 7.0.3)?

2015-05-05 Thread Jason Miller
to: > arslist@ARSLIST.ORG] *On Behalf Of *Raj > *Sent:* Tuesday, May 05, 2015 5:56 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: How can I control Change Status transitions in Change > (ITSM 7.0.3)? > > > > ** > > The easiest solution can be to disable status filed an

Re: How can I control Change Status transitions in Change (ITSM 7.0.3)?

2015-05-05 Thread kunal das
* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Raj > *Sent:* Tuesday, May 05, 2015 5:56 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: How can I control Change Status transitions in Change > (ITSM 7.0.3)? > > > > ** > &

Re: How can I control Change Status transitions in Change (ITSM 7.0.3)?

2015-05-06 Thread Rick Westbrock
) [mailto:arslist@ARSLIST.ORG] On Behalf Of kunal das Sent: Tuesday, May 05, 2015 10:04 AM To: arslist@ARSLIST.ORG Subject: Re: How can I control Change Status transitions in Change (ITSM 7.0.3)? ** Hello Rick, Since you are using a historical version of Remedy 7.0.3 and like you have understood from BMC

Re: How can I control Change Status transitions in Change (ITSM 7.0.3)?

2015-05-07 Thread kunal das
t(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *kunal das > *Sent:* Tuesday, May 05, 2015 10:04 AM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: How can I control Change Status transitions in Change > (ITSM 7.0.3)? > > > > ** > > Hello Rick, > > &