cipal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
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From: Action Request System discussion list(ARSList) on behalf of Robert Molenda
Sent: Thu 5/8/2008 10:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: How does Audit decide to audit a field?
**
Hello WIlliam;
Audit does trigger based upon the TR.field begin set, so you have to ensure
your workflow does not change the field unless absolutely necessary :( this
means using sets of display-only-temp-fields, and at the end compare the
values, if different, set the real field.
Just a pain in
Sorry I can't help with a solution but can confirm the issue you are seeing.
I added a filter to the CMDB workflow to set the CI Name field to upper
case on submit/modify. This caused the OTB audit to fire every time a CI
was saved regardless of whether the CI Name changed or not. I never pusued
t
In IM 7.03 the application is set to audit a number of fields. One of them is
the "Individual Transfers" field which shows how many times a ticket has
bounced around between people. There's an SLM ST tied to this (or there will
be eventually).
This field is re-calculated every time the Incid
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