Re: How many escalation pools do you have...?

2013-09-09 Thread William Rentfrow
6-8 total. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Friday, September 06, 2013 3:23 PM To: arslist@ARSLIST.ORG Subject: Re: How many escalation pools do you have...? ** I may be really old school here but ... Why not

Re: How many escalation pools do you have...?

2013-09-06 Thread Campbell, Paul (Paul)
We are currently running 30 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Friday, September 06, 2013 1:45 PM To: arslist@ARSLIST.ORG Subject: Re: How many escalation pools do you have...? ** I believe the limit is based on

Re: How many escalation pools do you have...?

2013-09-06 Thread Tales Parreiras da Silva
y, September 06, 2013 1:45 PM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: How many escalation pools do you have...? > > ** ** > > ** > > I believe the limit is based on hardware capacity > > ** ** > > On Fri, Sep 6, 2013 at 11:34 AM, Pruitt,

Re: How many escalation pools do you have...?

2013-09-06 Thread Pruitt, Christopher (Bank of America Account)
lto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul) Sent: Friday, September 06, 2013 12:54 PM To: arslist@ARSLIST.ORG Subject: Re: How many escalation pools do you have...? ** We are currently running 30 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf

Re: How many escalation pools do you have...?

2013-09-06 Thread Jonathan Young
30 escalation pools sounds high! Do you have many escalations in each of those pools? From: Campbell, Paul (Paul) Sent: Friday, September 06, 2013 6:53 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: How many escalation pools do you have...? ** We are

Re: How many escalation pools do you have...?

2013-09-06 Thread Pargeter, Christie :CO IS
Behalf Of William Rentfrow Sent: Thursday, September 05, 2013 3:06 PM To: arslist@ARSLIST.ORG Subject: How many escalation pools do you have...? ** Hi listers - So we have an infrequent but recurring problem. One of our mission-critical escalations (interval, 5 minutes) will every once in a

Re: How many escalation pools do you have...?

2013-09-06 Thread Thad Esser
defined for pool 4 has died. > > ** ** > > B. > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Grooms, Frederick W > *Sent:* Thursday, September 05, 2013 5:27 PM > *To:* arslist@ARSLIST.ORG > *Subj

Re: How many escalation pools do you have...?

2013-09-06 Thread Pruitt, Christopher (Bank of America Account)
ber 06, 2013 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: How many escalation pools do you have...? ** My first thought was the same as Fred's - do you have enough queues defined, so I can't offer much more in that regard. However, you mention that you are restarting the server to clear up

Re: How many escalation pools do you have...?

2013-09-06 Thread Longwing, Lj
st@ARSLIST.ORG] *On Behalf Of *Thad Esser > *Sent:* Friday, September 06, 2013 11:19 AM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: How many escalation pools do you have...? > > ** ** > > ** > > My first thought was the same as Fred's - do you have en

Re: How many escalation pools do you have...?

2013-09-06 Thread Grooms, Frederick W
, September 05, 2013 7:36 PM To: arslist@ARSLIST.ORG Subject: Re: How many escalation pools do you have...? ** I can see it in the logs. All of the escalations that have no pool defined will run in a random thread. For example, our 4th thread was defined for a custom notification-type escalation. It

Re: How many escalation pools do you have...?

2013-09-05 Thread William Rentfrow
ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Thursday, September 05, 2013 5:06 PM To: arslist@ARSLIST.ORG Subject: How many escalation pools do you have...? ** Hi listers - So we have an infrequent but recurring problem. One of our mission-critical escalations (interval, 5 minutes) will every

Re: How many escalation pools do you have...?

2013-09-05 Thread Grooms, Frederick W
m Rentfrow Sent: Thursday, September 05, 2013 5:06 PM To: arslist@ARSLIST.ORG Subject: How many escalation pools do you have...? ** Hi listers - So we have an infrequent but recurring problem. One of our mission-critical escalations (interval, 5 minutes) will every once in a while die. It will

How many escalation pools do you have...?

2013-09-05 Thread William Rentfrow
Hi listers - So we have an infrequent but recurring problem. One of our mission-critical escalations (interval, 5 minutes) will every once in a while die. It will stop appearing in the escalation log, and the only way to fix it is to bounce the admin server. There's 204 total escalations on