How to add the Knowledge Articles in the overview console table list.....?

Hi Expert, We have a requirement to view the KA’s in the overview console as it is working for the IM,PM,CM requests etc…. Any idea on it as how to proceed ahead will be highly appreciated. ITSM Version – 8.1.01 Regards, Abhishek A

Re: How to add the Knowledge Articles in the overview console table list.....?

Have you tried the Knowledge Console? It becomes available on the left hand menu of the home page after the KM module is installed. On Wed, Sep 24, 2014 at 4:31 AM, Abhishek Anand abhi.masc...@gmail.com wrote: Hi Expert, We have a requirement to view the KA’s in the overview console as it is

Re: How to add the Knowledge Articles in the overview console table list.....?

Abhishek, Go ahead and follow the directions listed here in the BMC doc for extending the Overview Console: https://docs.bmc.com/docs/display/public/itsm81/Extending+the+Overview+console On Wed, Sep 24, 2014 at 5:31 AM, Abhishek Anand abhi.masc...@gmail.com wrote: Hi Expert, We have a