Hi List,
one of our users has received an assignment notification via the Alerter (yes,
there are still some people using it). The incident ID in the notification does
not exist, I've checked in Remedy and queried the database. I also checked
whether there has been some mixup between entry_id
Michael,
Unfortunately, unless you have auditing of some form turned onthe
information you are looking for doesn't exist.
On Wed, Jun 25, 2014 at 7:43 AM, Nau, Michael m@ing-diba.de wrote:
**
Hi List,
one of our users has received an assignment notification via the Alerter
(yes,
You may find it in the Database log files.
-Original Message-
From: LJ LongWing lj.longw...@gmail.com
To: arslist arslist@ARSLIST.ORG
Sent: Wed, Jun 25, 2014 9:54 am
Subject: Re: How to find information about deleted records
**
Michael,
Unfortunately, unless you have auditing of some
: Wednesday, June 25, 2014 9:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to find information about deleted records
**
Michael,
Unfortunately, unless you have auditing of some form turned onthe
information you are looking for doesn't exist.
On Wed, Jun 25, 2014 at 7:43 AM, Nau, Michael m
Gesendet: Mittwoch, 25. Juni 2014 16:48
An: arslist@ARSLIST.ORG
Betreff: Re: How to find information about deleted records
**
Michael,
End users that do not have administrator privileges do not have the rights to
delete incident or for that matter any AR System records / tickets UNLESS your
developers
@ARSLIST.ORG] On Behalf Of Nau, Michael
Sent: Wednesday, June 25, 2014 8:01 AM
To: arslist@ARSLIST.ORG
Subject: AW: How to find information about deleted records
**
Thanks Joe.
I've done much of the customizing on our system myself together with a
colleague, and I've supervised all customizing done
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