How to set up assignee automatically

Hi All, Can some one guide me through the steps to set up Assignee automatically for a specific support group while creating an incident ticket. ITSM 7.5 Regards Sayana ___ UNSUBSCRIBE or access ARSlist Archives at

Re: How to set up assignee automatically

This is only available as a selection in the Incident rules such as Round Robin after you select to use the assignment engine. -Original Message- From: sayana dixit sayanadi...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Mon, Sep 20, 2010 3:06 pm Subject: How to set up assignee