I'm helping a bank do some SLM work.
One of their groups has an internal SLA that says certain types of
requests received by 4PM have to be completed the same day. Otherwise
they need to be completed by 4PM the next day.
There really is no length of time ST associated with the Incidents in
, October 08, 2008 1:36 PM
To: arslist@ARSLIST.ORG
Subject: How would you define this Service Target
**
I'm helping a bank do some SLM work.
One of their groups has an internal SLA that says certain types of requests
received by 4PM have to be completed the same day. Otherwise they need to be
completed
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Wednesday, October 08, 2008 2:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: How would you define this Service Target
**
Interesting challenge (and I need a break from
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