David, can you explain what IT Service Management "Solution Pack" means? If I
have Service Desk only, do I qualify?
On Mon, Dec 7, 2009 at 1:30 PM, Easter, David wrote:
> Lastly, BMC's SMPM tool would be very helpful. I posted a question about
who is entitled to a non-trial version, but go
Subject: ITIL Service Catalog templates? Change/Release & Deployment process
samples?
Hi all:
I'm working on a sort of a proof of concept about adopting ITIL best practices
and working on drafting a simple Service Catalog that I intend to use as an
illustration. Does anybody have template
Hi all:
I'm working on a sort of a proof of concept about adopting ITIL best practices
and working on drafting a simple Service Catalog that I intend to use as an
illustration. Does anybody have templates they have used, or would you mind
sharing a part of your actual Service Catalog as a sample
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