ITSM 7, Mid-tier vs Remedy User, Differences?

2008-02-14 Thread Julie L Kanakanui JLKANAKA
** Hello, Is there a doc that highlights differences in how ITSM 7 functions for the end-user via mid-tier versus Remedy User tool?Or, if anyone knows of any main differences and could share that info, it would be appreciated. I am particularly wondering about the viewing of Crystal Reports from

Re: ITSM 7, Mid-tier vs Remedy User, Differences?

2008-02-14 Thread Easter, David
) [mailto:[EMAIL PROTECTED] On Behalf Of Julie L Kanakanui JLKANAKA Sent: Thursday, February 14, 2008 6:47 AM To: arslist@ARSLIST.ORG Subject: ITSM 7, Mid-tier vs Remedy User, Differences? ** Hello, Is there a doc that highlights differences in how ITSM 7 functions for the end-user via mid-tier

Re: ITSM 7, Mid-tier vs Remedy User, Differences?

2008-02-14 Thread Julie L Kanakanui JLKANAKA
respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: ITSM 7, Mid-tier vs Remedy User, Differences? ** There is this general AR System white paper: 25-Oct-2007 (White Paper) BMC Remedy Action Request System 7.0: Behavioral differences Between BMC Remedy User and Web Clients