We are wanting SRM:Request (Requester Console) to receive incoming dumb
emails that our helpdesk who will then route to the appropriate group.
Currently, the incoming request is created, it remains in an In Process status,
and shows an error in the App Event Status field on the Change/Incident
7 Requester processing
**
We are wanting SRM:Request (Requester Console) to receive incoming “dumb”
emails that our helpdesk who will then route to the appropriate group.
Currently, the incoming request is created, it remains in an In Process status,
and shows an error in the App Event Status
03/31/2008 01:53 PM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
ITSM 7 Requester processing
**
We are wanting SRM:Request (Requester Console) to receive incoming ?dumb?
emails that our helpdesk who will then route to the appropriate group.
Currently
list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Tony Worthington
Sent: Monday, March 31, 2008 1:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 Requester processing
**
Nathan -
Wouldn't it be more stratighforward (if you're looking for an INC) to submit
into the HPD:IncidentInterface_Create
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