Meyer, Jennifer L
Sent: Tuesday, October 21, 2008 3:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.0.3 -Installing Knowledge Management Module
Have you installed your RKM database yet? If so, create a short
knowledgebase article using RKM, then go look at the .xml file it
creates. You need to
on Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Chowdhury, Tauf
Sent: Tuesday, October 21, 2008 3:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.0.3 -Installing Knowledge Management Module
So if I have a current system (say word documents that are stored on a web
on Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chowdhury, Tauf
Sent: Tuesday, October 21, 2008 1:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.0.3 -Installing Knowledge Management Module
**
So if I have a current system (say word documents that are stored on
System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice
Sent: Tuesday, October 21, 2008 3:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.0.3 -Installing Knowledge Management Module
** All of the entries are XML documents that have entries in the KM
database to do
All of the entries are XML documents that have entries in the KM database to do
statistical reporting.
-Original Message-
From: Chowdhury, Tauf <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tue, 21 Oct 2008 2:04 pm
Subject: ITSM 7.0.3 -Installing Knowledge Management
All,
Can someone provide best practices on how to import over an existing
external knowledge base into the Remedy KM module?
Can this be done by view forms into the legacy KB database or is it a
complete customization to parse data from the legacy KB to the KM
Module? Thanks.
Tauf Chowdhury
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