ITSM 7.5: Reporting Off form HPD:Help Desk Assignment Log

Hi listers, I'm trying to make sense of records on this form to get meaningful reports on amount of time incidents remained assigned to groups (and perhaps individuals too). If you have done that, or you understand the fields and the logic behing when and how new records are generated for the

Re: ITSM 7.5: Reporting Off form HPD:Help Desk Assignment Log

: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rabi Tripathi Sent: Thursday, January 26, 2012 7:26 PM To: arslist@ARSLIST.ORG Subject: ITSM 7.5: Reporting Off form HPD:Help Desk Assignment Log Hi listers, I'm trying to make sense of records on this form