Re: ITSM 7.6 Patch 1 Install Failing

2010-06-12 Thread Hulmes, Timothy W Mr CTR US USA NETCOM/9TH SC A 7TH SC
) [mailto:arsl...@arslist.org] On Behalf Of Jason Miller Sent: Tuesday, June 08, 2010 1:23 PM To: arslist@ARSLIST.ORG Subject: [AKO Warning - Message fails DKIM verification] Re: ITSM 7.6 Patch 1 Install Failing ** Do you have the Product Catalog records in SHARE:Applications_Properties? We ran

Re: ITSM 7.6 Patch 1 Install Failing

2010-06-12 Thread Kbegosh
@ARSLIST.ORG Subject: [AKO Warning - Message fails DKIM verification] Re: ITSM 7.6 Patch 1 Install Failing ** Do you have the Product Catalog records in SHARE:Applications_Properties? We ran into an issue patching to ITSM 7.6 p1 because we initially installed the Atrium web services components

ITSM 7.6 Patch 1 Install Failing

2010-06-08 Thread Kevin Begosh
I am trying to install ITSM 7.6 Patch 1 but it is failing beause it says the product catalog is not installed, howver the product catalog is installed. Has anyone ever run into this. AR Server 7.5 Patch 4 CMDB 7.6 Patch 1 Compatibility Patch for ITSM for CMDB 7.6 Patch 1 Windows 2003 SQL 2005 --

Re: ITSM 7.6 Patch 1 Install Failing

2010-06-08 Thread Jason Miller
Do you have the Product Catalog records in SHARE:Applications_Properties? We ran into an issue patching to ITSM 7.6 p1 because we initially installed the Atrium web services components and later removed them. The patch installer was seeing the SHARE:Application_Properties record and throwing