As designed. You are not updating the TICKET.
But I do understand their point.
Mark
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mario Röhr
Sent: Tuesday, April 19, 2011 1:24 AM
To: arslist@ARSLIST.ORG
Subject: ITSM
Hi Mario,
I was not aware that this is now possible with 7.6.4, but that is actually very
good news!
These are actually common customizations that customers request, so BMC decided
to incorporate them into the product.
Guillaume
From: Action Request
Hi Listers,
when you open an Incident or Change that is not assigned to yourself you will
receive the banner stating You do not have permission to modify this ticket.
But you can add a Work Info or use the Email System function within this ticket.
Our customer's opinion is that it should not
Mario,
It can go both ways. I believe that it has some value. For example, if someone
is working on a Problem Investigation and they are trying to match incidents
together, the person may want to let the support user who is working on the
incident know that it is part of a potential problem
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