Hi Mario, I was not aware that this is now possible with 7.6.4, but that is actually very good news! These are actually common customizations that customers request, so BMC decided to incorporate them into the product.
Guillaume ________________________________________ From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of "Mario Röhr" [mario.ro...@gmx.de] Sent: Tuesday, April 19, 2011 2:24 AM To: arslist@ARSLIST.ORG Subject: ITSM 7.6.04 - Modify Incident or Change by Work Info or Email system Hi Listers, when you open an Incident or Change that is not assigned to yourself you will receive the banner stating "You do not have permission to modify this ticket". But you can add a Work Info or use the Email System function within this ticket. Our customer's opinion is that it should not be possible to use those both functions when you do not have the permission to modify the ticket. So the buttons should be hidden or at least disabled in this case. what do you think, is it workin as designed? Any feedback is very appreciated. Thanks, Mario _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
