to change
the Status reason. How would I go about this in 7.5?
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Roger Justice
*Sent:* November 18, 2013 11:58 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: ITSM 7.6.04 Incident question
Subject: Re: ITSM 7.6.04 Incident question
**
This was not available in previous releases. You could add a new Status reason
entry to capture this.
-Original Message-
From: Bob Ellington bob.elling...@gmail.commailto:bob.elling...@gmail.com
To: arslist arslist@ARSLIST.ORGmailto:arslist
, 2013 11:58 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: ITSM 7.6.04 Incident question
**
This was not available in previous releases. You could add a new Status
reason entry to capture this.
-Original Message-
From: Bob Ellington bob.elling...@gmail.com
To: arslist arslist
Trying to stay out of the box if possible.
I'm looking for a way in 7.6.04 Incident Mgt to flag an Incident that a tech
had to be Dispatched to work the issue vs working it remote.
Has anyone done this out of the box? i.e. is there a hidden field that once
was used for this functionality?
This was not available in previous releases. You could add a new Status reason
entry to capture this.
-Original Message-
From: Bob Ellington bob.elling...@gmail.com
To: arslist arslist@ARSLIST.ORG
Sent: Mon, Nov 18, 2013 1:34 pm
Subject: ITSM 7.6.04 Incident question
Trying to stay
: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice
Sent: Monday, November 18, 2013 11:58 AM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: ITSM 7.6.04 Incident question
**
This was not available in previous releases. You could add a new Status
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