We are looking into upgrading our Remedy server and ITSM applications
this year to 7.X.
One feature that our users are now asking for is a way to track total
time spent on incident tickets and they need a way to determine when the
user entered in the time spent on a ticket.
Some of our users use P
I'm sure that ITSM 7 will be little different in that regard.
Rick
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From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A.
Sent: Wednesday, March 07, 2007 10:08 AM
To: arslist@ARSLIST.ORG
Subject: ITSM 7.X Incident - Time Spen
It is a manual data entry by the assignee into a new form that you can do
reporting for who worked on an Incident and the Incidents you worked on.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 7 Mar 2007 1:07 PM
Subject: ITSM 7.X Incident - Time Spent
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