ITSM 7.X Incident - Time Spent Tracking

We are looking into upgrading our Remedy server and ITSM applications this year to 7.X. One feature that our users are now asking for is a way to track total time spent on incident tickets and they need a way to determine when the user entered in the time spent on a ticket. Some of our users use P

Re: ITSM 7.X Incident - Time Spent Tracking

I'm sure that ITSM 7 will be little different in that regard. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Wednesday, March 07, 2007 10:08 AM To: arslist@ARSLIST.ORG Subject: ITSM 7.X Incident - Time Spen

Re: ITSM 7.X Incident - Time Spent Tracking

It is a manual data entry by the assignee into a new form that you can do reporting for who worked on an Incident and the Incidents you worked on. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 7 Mar 2007 1:07 PM Subject: ITSM 7.X Incident - Time Spent

Re: [9295] ITSM 7.X Incident - Time Spent Tracking

___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > > -- View this message in context: http://www.nabble.com/ITSM-7.X-Incident---Time-Spent-Tracking-tf3364612.html#a9362436 Sent from the ARS (Actio