I once faced a similar situation while I was installing change mgmt
7.1. I had accidentally unzipped one of the workflow files in the
change mgmt product download, hence the installer would hang when it
came accross the unzipped filen. I removed the unzipped file and it
worked. It might be
Yes the files were unzipped
Tim
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Thursday, May 20, 2010 12:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM upgrade stuck at 43% no matter what the version
Having major problems upgrading to ITSM 7.6
We have upgraded to ARS7.5 Patch 4/CMDB 7.6 Patch 1 successfully.
Currently running ITSM 7.0.03 Patch 9 with compatibility patch.
Every time I attempt to upgrade, making a clone of production, the
install gets stuck at Installing ITSM
Could it be a system memory issue, or disk space? It would probably slow
way down if it had to start swapping.
Some of the installer versions don't restart the Remedy service as they
should - you have to start it manually. Your log files might give an idea
where it's stuck.
Rick
On Wed, May 19,
What does the install log say?
Sent from my iPhone
On 2010-05-19, at 1:36 PM, Hulmes, Timothy W Mr CTR US USA timothy.hul...@us.army.mil
wrote:
**
Having major problems upgrading to ITSM 7.6
We have upgraded to ARS7.5 Patch 4/CMDB 7.6 Patch 1 successfully.
Currently running ITSM 7.0.03
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