f you
are using a reporting tool such as Crystal..
Joe
- Original Message
From: Kathy Morris <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tuesday, September 30, 2008 2:11:38 PM
Subject: Re: Incident ID number
**
Is this a minor change? - We like this customization also to
30 Sep 2008 12:10 pm
Subject: Re: Incident ID number
**
I agree with Rick..
The number one reason I would not do it just because the product is still
evolving and a baby. BMC Remedy is constantly patching their ITSM products, or
adding new functionality, and if what you do may get impacted
From: Rick Cook <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tuesday, September 30, 2008 11:40:20 AM
Subject: Re: Incident ID number
**
It can be done, but it is a much more substantial piece of customization than
in previous versions. Proceed very thoughtfully.
Rick
On Tue, Sep 30,
It can be done, but it is a much more substantial piece of customization
than in previous versions. Proceed very thoughtfully.
Rick
On Tue, Sep 30, 2008 at 8:28 AM, Koyb P. Liabt <[EMAIL PROTECTED]> wrote:
> ** Hi,
>
> AR System 7.1, ITSM. In HPD:HelpDesk, we want to reduce the database input
>
Hi,
AR System 7.1, ITSM. In HPD:HelpDesk, we want to reduce the database input of
the 'Incident ID' from 15 to 12.? We also plan to modify the Incident ID from
15 to 12 in the HPD Ticket Generation form.? Our team just does not want to see
all of the INC 0027 - they want to to trim it d
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