Re: Incident Management Console showing wrong incidents

2013-09-06 Thread Tomasiewicz, Mike (Information Technology)
incidents. Win-win. .: Mike T :. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thomas Sent: Friday, September 06, 2013 2:24 AM To: arslist@ARSLIST.ORG Subject: Incident Management Console showing wrong incidents Hi

Re: Incident Management Console showing wrong incidents

2013-09-06 Thread Das, Anusha (non-US)
ent Office + 1 240.406.9864 anusha_...@federal.dell.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thomas Sent: Friday, September 06, 2013 3:24 AM To: arslist@ARSLIST.ORG Subject: Incident Management Console sho

Incident Management Console showing wrong incidents

2013-09-06 Thread Thomas
Hi List, our Incident console in ITSM 7.6.03 seems to show the wrong incidents. It also contains incidents that were previously assigned to the group of the user and then routed to another. This is only happening in Incident Management Console, but not in Overview Console. Has anyone of you not