Incident Management customizations

2007-04-12 Thread Derek Fernandes
Hi listers, ARS 7.0.01 patch 001 We are currently upgrading from Helpdesk 4.03 to Service Desk 7.0. We have installed a vanilla copy of Service Desk on our test server. I am now making minor customizations to the Incident form to meet our needs. Because of our environment (University Campus),

Re: Incident Management customizations

2007-04-12 Thread Roger Justice
form since each time you remove data that drives workflow in ITSM 7 could cause other problems. Luckily my install is only 300+ users and 30+ support. -Original Message- From: [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Thu, 12 Apr 2007 3:43 PM Subject: Incident Management

Re: Incident Management customizations

2007-04-12 Thread Derek Fernandes
12 Apr 2007 3:43 PM Subject: Incident Management customizations Hi listers, ARS 7.0.01 patch 001 We are currently upgrading from Helpdesk 4.03 to Service Desk 7.0. We have installed a vanilla copy of Service Desk on our test server. I am now making minor customizations to the Incident for