Hi listers,
ARS 7.0.01 patch 001
We are currently upgrading from Helpdesk 4.03 to Service Desk 7.0. We
have installed a vanilla copy of Service Desk on our test server. I am
now making minor customizations to the Incident form to meet our needs.
Because of our environment (University Campus),
form since each time
you remove data that drives workflow in ITSM 7 could cause other problems.
Luckily my install is only 300+ users and 30+ support.
-Original Message-
From: [EMAIL PROTECTED]
To: [EMAIL PROTECTED]
Sent: Thu, 12 Apr 2007 3:43 PM
Subject: Incident Management
12 Apr 2007 3:43 PM
Subject: Incident Management customizations
Hi listers,
ARS 7.0.01 patch 001
We are currently upgrading from Helpdesk 4.03 to Service Desk 7.0. We
have installed a vanilla copy of Service Desk on our test server. I am
now making minor customizations to the Incident for
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