Our environment is Remedy ITSM 7.6.04
I am wondering how the Target Date on an Incident Request can be automatically
set based on our service target/SLAs/OLAs definition in SLM? I am going
through the SLM configuration process and I am not seeing where I can configure
this?
Thoughts?
Thanks,
there is an OTB function
that could do that for you..
Joe
-Original Message-
From: Mike Hocks
Sent: Thursday, March 22, 2012 5:48 PM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Incident Mgmt Target Date Question
Our environment is Remedy ITSM 7.6.04
I
Souza
Sent: Thursday, March 22, 2012 5:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Mgmt Target Date Question
I think it’s a good idea - afterall a target date as well as the SLA/OLA date
is one and the same thing - the anticipated customer expectation of resolution
or response..
You
ussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
> Sent: Thursday, March 22, 2012 5:06 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Incident Mgmt Target Date Question
>
> I think it’s a good idea - afterall a target date as well as the SLA/OL
; Joe
>
> -Original Message- From: Mike Hocks
> Sent: Thursday, March 22, 2012 5:48 PM Newsgroups:
> public.remedy.arsystem.general
> To: arslist@ARSLIST.ORG
> Subject: Incident Mgmt Target Date Question
>
> Our environment is Remedy ITSM 7.6.04
> I am wondering how the
Behalf Of Steinar Halland
Sent: Friday, March 23, 2012 3:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Mgmt Target Date Question
Could you not have a milestone set fields action to set the target date?
That would give you a bit of flexibility.
Br,
Steinar
Den 22. mars 2012 kl. 23:06
ST.ORG] On Behalf Of Steinar Halland
Sent: Friday, March 23, 2012 2:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Mgmt Target Date Question
Could you not have a milestone set fields action to set the target date?
That would give you a bit of flexibility.
Br,
Steinar
Den 22. mars 2012 kl. 2
RSLIST.ORG] On Behalf Of Goodall, Andrew C
Sent: Friday, March 23, 2012 9:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Mgmt Target Date Question
Good idea.
But keep in mind, that it may not be that straightforward, in that the SLA due
date can change if you have exclusions and/or applicatio
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