Re: Incident Notifications

Of Rick Sharp Sent: 08 June 2012 4:00 AM To: arslist@ARSLIST.ORG Subject: Re: Incident Notifications Create an external (Outlook, Notes, GMail) email group with these 5 as members. Send one email notification to the external group. Each will receive an email. Sent via BlackBerry by ATT

Re: Incident Notifications

for Incident notifications where certain groups want the assignment notification to go to a mailbox rather than each individual members email. To do this I created a generic account that had the email of the group and set the notification preference for members of the group for Module - Incident

Re: Incident Notifications

: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sabyson Fernandes Sent: Friday, June 08, 2012 8:32 AM To: arslist@ARSLIST.ORG Subject: Re: Incident Notifications ** All group notifications in ITSM (version 7.0) at least are expanded out to the individual

Incident Notifications

SorryI sound like such a nuby, and for that I'm sorry...but I am new to ITSM.some help please Remedy/ITSM 7.5 Setup: I have 5 users, each with their own login ID's (of course). All 5 users belong to the same group. I want the members of the group to be on the approval list, but I only

Re: Incident Notifications

@ARSLIST.ORG Subject: Incident Notifications SorryI sound like such a nuby, and for that I'm sorry...but I am new to ITSM.some help please Remedy/ITSM 7.5 Setup: I have 5 users, each with their own login ID's (of course). All 5 users belong to the same group. I want the members of the group

Re: Incident Notifications

: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Thu, 7 Jun 2012 15:01:32 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: Incident Notifications SorryI sound like such a nuby, and for that I'm sorry...but I am new to ITSM.some help please