ARS 7.1p7
ITSM 7.0.3p8
Want to configure Incident Management so that who ever enters a ticket their
default support group becomes the Incident Owner. There is currently only
one Assignment record for Incident Owner that sets all tickets to be owned
by one group . we are not running under a
: Wednesday, October 26, 2011 1:42 PM
To: arslist@ARSLIST.ORG
Subject: Incident Owner Team
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ARS 7.1p7
ITSM 7.0.3p8
Want to configure Incident Management so that who ever enters a ticket their
default support group becomes the Incident Owner. There is currently only one
Assignment record for Incident
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