Incident Owner Team

2011-10-26 Thread Frank Caruso
ARS 7.1p7 ITSM 7.0.3p8 Want to configure Incident Management so that who ever enters a ticket their default support group becomes the Incident Owner. There is currently only one Assignment record for Incident Owner that sets all tickets to be owned by one group . we are not running under a

Re: Incident Owner Team

2011-10-26 Thread McClure, Don
: Wednesday, October 26, 2011 1:42 PM To: arslist@ARSLIST.ORG Subject: Incident Owner Team ** ARS 7.1p7 ITSM 7.0.3p8 Want to configure Incident Management so that who ever enters a ticket their default support group becomes the Incident Owner. There is currently only one Assignment record for Incident