Hi!
We have a reported ussue/bug created at BMC since June 2011 regarding a issue
that gives some users the error "Internal Server Error 500" when opening some
of our forms.
When the error occurs other users can look at the same form without any
problems at all. If we give the user a new premis
Hello
Internal server error 500 means the application died processing a
request. These issues are typically NullPointerExceptions, which usually
take about 30 seconds to resolve.
Look for Exception in the Tomcat stdout log and paste what you find.
John
_
Patrick,
Unfortunately I don't. Call me old fashioned, but at JSS, we try to fix
the bugs before the product goes out of the door and when bugs are
reported, we get a patch out as soon as possible (usually within 24
hours) :-)
You'd need to monitor stdout*.log on Windows, or catalina.out on Unix,
Daniel
It's very poor to "hide" the exception, so I doubt it's hidden. It's
likely to be printed elsewhere, have you looked in armidtier.log? If
there is no exception, I don't understand how BMC can verify/fix it
unless they can reproduce. Here's what an exception looks like:
javax.naming.NoIniti
catalina.out contains stack traces for every other application I use, including
MidTier :)
The log file you mention is enabled by default.
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John,
By any chance do you have a script that will check for those? and then auto
shutdown apache and restart it up?
for unix?
On Tue, Oct 25, 2011 at 6:02 AM, John Baker
wrote:
> Hello
>
> Internal server error 500 means the application died processing a
> request. These issues are typically Nul
Hi!
Thats one of the problems, the stdout.log only gives us the following every
time the error occurs:
"java.lang.NullPointerException"
Nothing more :(
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atte
No, that would give the users problems during the restart of tomcat, so that
is no solution for us. Besides we are using a windows 2008 server
enviroment.
2011/10/25 patrick zandi
> ** John,
> By any chance do you have a script that will check for those? and then auto
> shutdown apache and resta
rvern Error 500 (Midtiern 7.604)
Daniel
It's very poor to "hide" the exception, so I doubt it's hidden. It's
likely to be printed elsewhere, have you looked in armidtier.log? If
there is no exception, I don't understand how BMC can verify/fix it
unless they can reprod
zandi
Sent: Tuesday, October 25, 2011 6:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Internal Servern Error 500 (Midtiern 7.604)
** John,
By any chance do you have a script that will check for those? and then auto
shutdown apa
We are in itsm 7.6.03 p002 and we are also noticing this.
We saw this happening when when user tries to open a dialog on click of a
menu or button.
This does not happen to all the users all the time.
Only one or two users notice it while it works fine for all others.
As you mentioned the workaroun
BMC has not yet given us a defectID :( we only have a issuenumber that only
we can see.
But report the error, think they will give us a hotfix in a while.
2011/10/25 patchsk
> ** We are in itsm 7.6.03 p002 and we are also noticing this.
> We saw this happening when when user tries to open a dia
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