Re: Issues while searching for a ticket in the INCIDENT console

2012-06-19 Thread ITSM.Support
ist@ARSLIST.ORG] On Behalf Of Sam Anderson Sent: Monday, June 18, 2012 9:20 PM To: arslist@ARSLIST.ORG Subject: Issues while searching for a ticket in the INCIDENT console ** Hi All, Has anyone faced the below mentioned issue while searching for an incident in the incident console in Remedy -

Re: Issues while searching for a ticket in the INCIDENT console

2012-06-18 Thread Sam Anderson
isable FTS > and the search function works fine. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Tauf Chowdhury > *Sent:* Monday, June 18, 2012 11:23 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Issues while

Re: Issues while searching for a ticket in the INCIDENT console

2012-06-18 Thread ravi rai
Rebuilding the index will help Ravi Rai Date: Mon, 18 Jun 2012 11:26:35 -0500 From: tommy.mor...@pinebreeze.com Subject: Re: Issues while searching for a ticket in the INCIDENT console To: arslist@ARSLIST.ORG ** There is a known issue with FTS and % searches. If you have FTS enabled and try

Re: Issues while searching for a ticket in the INCIDENT console

2012-06-18 Thread Tommy Morris
Sent: Monday, June 18, 2012 11:23 AM To: arslist@ARSLIST.ORG Subject: Re: Issues while searching for a ticket in the INCIDENT console ** I know even in 7.6.04, there are bugs with wildcard searching in FTS. I would check the KB. Sent from my iPhone On Jun 18, 2012, at 10:50 AM, Sam Anderson

Re: Issues while searching for a ticket in the INCIDENT console

2012-06-18 Thread Tauf Chowdhury
I know even in 7.6.04, there are bugs with wildcard searching in FTS. I would check the KB. Sent from my iPhone On Jun 18, 2012, at 10:50 AM, Sam Anderson wrote: ** ** ** **Hi All, Has anyone faced the below mentioned issue while searching for an incident in the incident console in Remedy

Re: Issues while searching for a ticket in the INCIDENT console

2012-06-18 Thread Longwing, LJ CTR MDA/IC
specific error. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sam Anderson Sent: Monday, June 18, 2012 9:50 AM To: arslist@ARSLIST.ORG Subject: Issues while searching for a ticket in the INCIDENT console ** Hi All, Has anyone faced the below mentioned

Re: Issues while searching for a ticket in the INCIDENT console

2012-06-18 Thread Sanford, Claire
IST.ORG Subject: Issues while searching for a ticket in the INCIDENT console ** Hi All, Has anyone faced the below mentioned issue while searching for an incident in the incident console in Remedy - 7.6.03. User is getting the below error when he tries to run the following qualification: xxx

Issues while searching for a ticket in the INCIDENT console

2012-06-18 Thread Sam Anderson
** ** **Hi All, Has anyone faced the below mentioned issue while searching for an incident in the incident console in Remedy - 7.6.03.** ** User is getting the below error when he tries to run the following qualification: ** = company name ('Status*' < "Resolved")AND ( ('Priority*