Re: Need advice: Change how SLM's are getting detached

2011-01-27 Thread Weigand, John
ion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kelly Deaver Sent: Thursday, January 27, 2011 5:10 PM To: arslist@ARSLIST.ORG Subject: Re: Need advice: Change how SLM's are getting detached ** We have a similar issue with priority changes. If the incident was in Medium and the respon

Re: Need advice: Change how SLM's are getting detached

2011-01-27 Thread Kelly Deaver
** We have a similar issue with priority changes. If the incident was in Medium and the response target was met then as far as we are concerned response is met. If we determine it should have been low, it shouldn't start another SLT for Low. Met is met. If it was missed at medium because as in the

Re: Need advice: Change how SLM's are getting detached

2011-01-27 Thread Weigand, John
inal Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue Sent: Thursday, January 27, 2011 8:30 AM To: arslist@ARSLIST.ORG Subject: Need advice: Change how SLM's are getting detached I got a request to change how SLM'

Re: Need advice: Change how SLM's are getting detached

2011-01-27 Thread Roger Justice
You will need to use the new criteria to complete the already attached Service Target. There is no way to detach a service target after it has been created. -Original Message- From: Terje Moglestue To: arslist Sent: Thu, Jan 27, 2011 9:30 am Subject: Need advice: Change how SLM&#

Need advice: Change how SLM's are getting detached

2011-01-27 Thread Terje Moglestue
I got a request to change how SLM's are detached - I am struggling to find the right solution. Problem: The incident got a set of SLM's attached. The support engineer changes some of the conditions for the SLM - therefore an new set of SLM will attach. Let's say the support engineer updated u