I got a request to change how SLM's are detached - I am struggling to find the right solution.
Problem: The incident got a set of SLM's attached. The support engineer changes some of the conditions for the SLM - therefore an new set of SLM will attach. Let's say the support engineer updated urgency from Critical to High. The critical service targets is already attached to the incident. After the change of urgency you got two sets of service targets attached. Old service target will be updated to detached but only of the old service target is not met or missed. Here comes the problem. We want all service targets to be detached not only those how have not met their due date. This sounds like a simple change. Of some reason I am unable to find the right solution. I have done some logging and looked into the workflow - but I can not find the right place to make the change. Any suggestions? ARS 75p7, ITSM 75p1 Thanks, Terje _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
