Fred
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Aaron Keller
Sent: Thursday, March 22, 2007 4:06 PM
To: arslist@ARSLIST.ORG
Subject: NetCool and Server Serial
Hey all you NetCool experts-
We have a contractor supporting our Ne
Aaron:
You'd think the Netcool Gateway would use the ARS API entry-id returned on
submission, but it doesn't. It relies on an alert sent via filter from the
Alerts 3.6 form. This alert contains the ARSTicket value for the entry-id.
It's this entry id that all subsequent activity is based on. M
Hey all you NetCool experts-
We have a contractor supporting our NetCool integration and we're
currently having a problem where NEW alerts are updating old tickets,
instead of creating new ones. This is because (we are told) the new
alerts have the same 'Server Serial' field as the old tickets
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