I am testing calls to some of the OOTB ITSM Web Services. Many appear to be
working fine. However, the most important one that we'd like to use
(HPD_IncidentInterface_WS to pull up a list of users Incidents on our Intranet
Portal) is not returning a response and the SOAP UI tool just times out a
System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: Wednesday, May 22, 2013 2:45 PM
To: arslist@ARSLIST.ORG
Subject: No response from Web Service
I am testing calls to some of the OOTB ITSM Web Services. Many appear to be
working fine. However, the most
log would say more.
>
> ** **
>
> Joe
>
> ** **
> --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Cecil, Ken
> *Sent:* Wednesday, May 22, 2013 2:45 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* No respons
Hello,
I had the exact same issue for another OOTB web service
(SRM_RequestInterface_WS). I found that there was an issue with the Start and
Max values of the web service. When those values are set, the query tries to
retrieve all rows from the DB (even if they are set to low values), and it of
r Tomcat.
HTH
Rüdiger
>
>Von: Sylvain YVON
>An: arslist@ARSLIST.ORG
>Gesendet: 8:34 Donnerstag, 23.Mai 2013
>Betreff: Re: No response from Web Service
>
>
>
>**
>The problem is with consuming an AR System WS from a client, not an external
>WS from a
em, increase memory for Tomcat.
>
> HTH
> Rüdiger
>
> *Von:* Sylvain YVON
> *An:* arslist@ARSLIST.ORG
> *Gesendet:* 8:34 Donnerstag, 23.Mai 2013
> *Betreff:* Re: No response from Web Service
>
> **
> The problem is with consuming an AR System WS from a client, not an
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