yst
Kohl's Department Stores
[EMAIL PROTECTED]
262-703-5911
Carey Matthew Black <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
08/19/2008 09:56 AM
Please respond to
arslist@ARSLIST.ORG
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arslist@ARSLIST.ORG
cc
Subject
Re: Null Reported Da
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> 262-703-5911
>
>
> Carey Matthew Black <[EMAIL PROTECTED]>
> Sent by: "Action Request System discussion list(ARSList)"
>
>
> 08/16/2008 04:53 PM
>
> Please respond to
> arslist@ARSLIST.ORG
> To
> arslist@ARSLIST.ORG
> cc
> Su
t Stores
[EMAIL PROTECTED]
262-703-5911
Carey Matthew Black <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
08/16/2008 04:53 PM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: Null Reported Date ARS7
M.B.
Sorry f
ystem discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of MCrawford
Sent: Monday, August 18, 2008 9:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: Null Reported Date ARS7
Out of curiosity, would it be possible to just open the actual ARSystem DB
and manually enter the dates?
I will give the i
Out of curiosity, would it be possible to just open the actual
ARSystem DB and manually enter the dates?
I will give the import another shot with the updated advice. Thank
you for the assistance!
M.B.
On Aug 16, 5:53 pm, Carey Matthew Black <[EMAIL PROTECTED]> wrote:
> M.B.
>
> Sorry for the in
M.B.
Sorry for the incomplete answer. I hit the send button to soon. :(
Yes you need to cross map the value for the field that you want to set
to the field (in the file) that you want it to be set to.
So after you "Add All"
You need to set 'reported date' = $3$ (or whaterver field ID/field
name y
Can you clarify step one? I am exporting the following from
HPD:Helpdesk to an ARX file.
1 Incident ID
2 Reported Date
3 Submit Date
I open the import tool, and load the form and data. I click 'Add
all'. From here I would think I would have to change the mappings so
that Reported Date = Submit
M.B.
I am sure there is a way to fix these records. And I would guess that
one way would be to do something like this:
1) Export three columns of data from the effected records to an ARX or CSV file.
Field 1 (maybe called 'Request ID', 'Entry ID', 'Call ID' or some
other name)
'reported d
Greetings,
About 100 tickets have been created with blank/null reported dates.
This is causing issues with reporting. Most of the tickets were
associated with a single user. I have removed and re-created his
account, and the error appears to be resolved. However, I need to
know if there is a wa
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