Overview Console not displaying

2012-12-18 Thread Brittain, Mark
Hi All, Interesting situation on my dev server. When I log on through a browser, the Overview Console displays but no Incidents or Changes are listed. If I go to the Incident or Change Consoles, they are there. No errors are encountered and the active link logs look the same between dev and pro

Re: Overview Console not displaying

2012-12-18 Thread Tauf Chowdhury
Mark, The OC uses the ARDBC.appquery plugin. Has your server been restarted at all? Are your plugins working properly? Check there first. Sent from my iPhone On Dec 18, 2012, at 1:12 PM, "Brittain, Mark" wrote: ** Hi All, Interesting situation on my dev server. When I log on through a brows

Re: Overview Console not displaying

2012-12-18 Thread kunal das
1. If you are in server group then this could be the root cause for the Overview not working with plugins getting missed out. 2. Look into the arjavaplugin.log and search for any specific error: Example: *Caused by: ERROR (99020): Failed to retrieve Server-Connect-Name nor Server-Name from ar.cf

Re: Overview Console not displaying

2012-12-18 Thread Brittain, Mark
Yes, the issue seems to coincide with a restart. How can I verify this plug-in is running. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Tuesday, December 18, 2012 2:09 PM To: arslist@ARSLIST.ORG Subject: Re: Overview Console

Re: Overview Console not displaying

2012-12-18 Thread Brittain, Mark
not been properly registered. Now I guess the question is what to do about it? Thanks Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of kunal das Sent: Tuesday, December 18, 2012 3:30 PM To: arslist@ARSLIST.ORG Subject: Re: Overview Console not

Re: Overview Console not displaying

2012-12-19 Thread Hullule, Kiran
see whether it shows ARSYS.ARDBC.APPQUERY plugin getting loaded. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, December 19, 2012 2:38 AM To: arslist@ARSLIST.ORG Subject: Re: Overview Console not displaying ** Hi

Re: Overview Console not displaying

2012-12-19 Thread kunal das
t; > ** ** > > Now I guess the question is what to do about it? > > ** ** > > Thanks > > Mark > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *kunal das > *Sent:* Tuesday, Decem