Re: PIR

Anne, We're still on ITSP 4.0, but I expect we'd implement PIR's much the same way in ITSM if BMC doesn't have it included... We only force PIRs on Large and Enterprise changes. We added a seperate PIR form that gathers the information we want to know. In Change there are active links

Re: PIR

list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dennis Ruble Sent: Thursday, June 03, 2010 8:42 AM To: arslist@ARSLIST.ORG Subject: Re: PIR ** Anne, We're still on ITSP 4.0, but I expect we'd implement PIR's much the same way in ITSM if BMC doesn't have it included... We only force PIRs

PIR

Does anyone else have customization in place to do PIRs in Remedy for change? How do you handle it? Does anyone know if BMC is planning on coding this into the product for ITSM 8? Anne Ramey *** E-mail correspondence to and from this address may be subject to

Re: PIR

Hi, While working for an multi service provider, we have a seperate change request linked to the main change that is the PIR. So no customisation needed. Kind regards Danny Single Sign On (SSO) for BMC Remedy ARS and ITSM http://www.javasystemsolutions.com/jss/ssoplugin Does anyone else have